Royal X Casino Cancellation and Refunds Policy

At Royal X Casino the retrieval of gaming chips, or any other technical problems does not dishearten us as we place our customers above everything. We’ve also got a clear understanding that such issues might arise from time to time and could cause dissatisfaction. In order to offer our clients a sense of transparency and confidence while making such transactions, we’ve made a comprehensive guide regarding refunds along with the cancellation policy which they can consult. Our goal is to make this policy as straightforward as possible; clearly stating a players’ rights and what they ought to do in the case of an issue.

Chips With No Refunds: There are some key factors towards our refund policy which have to do exactly with the refund of the chips that have been issued to our players for there accounts. The refund part of the policy is key to the casinos’ environment as once the chips are issued, they are in the possession of the player and are therefore non refundable. Once players use up there chips they have the ability to reset sort of so that the interaction between players does not get out of hand. Also distribution of chips falls under a key part as once each player gets their share the distribution process ends.

The purpose of this policy is to avoid any anti system use, and to protect the integrity of all the players. When a player receives chips in his account, those chips can be employed in the game at once, and hence, these chips cannot be turned back or refunded. All the best for players and hope they double check all their purchases before confirmation in order not to find themselves contended in the future.

There are few un-received chips situations: Of course it happens very rarely but sometimes due to some technical problems or other reasons it is possible that a bought chip is not sent to the player’s account. In such circumstances, we advise players to contact our customer service representatives as quickly as possible. We would like to assure the players that it is our priority to ensure that within the shortest time possible these problems are investigated properly and the correct amount of chips is made available to the players account after the payment is made.

Such events are not taken lightly by us and we do our best to rectify the situation with little to no time lag. Once the issue is diagnosed and resolved, the chips that were owing will be delivered to the players account with utmost speed. Payers are advised to offer as many transaction details as possible in order to assist the support team in resolving the case in efficient and timely manner.

Refund Procedures Royal X Casino ensures that the customers are provided with services that meet them on all levels of expectations. With this in mind, in a situation where a player cannot receive a purchased chip, their account will automatically be refunded. At this point the player accounts do contain several security verification layers and the players are encouraged to confirm the identity while resetting the account. The validity of the verification will be confirmed by the support team and as soon as the player makes a request for account reset, the support team will initiate the refund process. Please note that every refund takes a period of time from 5-7 business days depending on the payment processor.

Every financial institution has its own processors and this too can delay the matter for longer than expected, as each processor works for a different time frame. Every player will be notified once any set of payment is returned and it has been reflected on their screen. Players do encounter problems where the wrong map is purchased or the required aid is missing. In this situation too the players are able to abruptly cancel the transaction and attempt again. Any further issues can be dealt with while reaching out to customer support.

How to cancel a ‘Token’ transaction?

Finality of Completed Transactions Each transaction, and every time a chip is transferred into a player’s account, the transaction is automatically finalized and guaranteed not to be removed anymore. Players and customers are strongly encouraged to double check the details of the transaction prior to making any type of purchase.

This policy outlines that players should always check their purchases to ensure that they have not clicked on make the payment to avoid any errors transaction on their part This policy has been formulated in order to protect the system and to create a level playing field for the players. Such a cancellation will by no means be consented to and chips will not be returned as a request has been made for reversal after the chips have been issued.

What if a player spots some transactions in their account like purchases that have been made without their approval then this is a very stamped action that is to be taken. Many playersmay find their accounts erroneously affected, such as transactions or funds being deposited into their account without their making such a request, this should never be the case. We will investigate all such claims as these cases can be serious.

This is how we will be investigating if any transaction is flagged in your account. We would be looking into the possibility of temporarily disabling an account to see if any further violation in terms of principles occurs. There are ways to prevent these issues considering the potential loss which includes aggravated measures such as two factor authentication login, complex passwords, and even biometric logging.

Protection of the Player and Safety of the Account

Royal X Casino treats all players with the importance they deserve and ensures the security of their details. In order to give smooth playing experience, we expect players to abide by these standards:

Discretion regarding personal details: Treat your personal details including your bank account and passwords with the utmost discretion. Share your account details with no one, be on the lookout for phishing and other swindles targeting users.

Inform us about anything suspicious: In case you receive or notice something that is suspicious including any spam products or messages that include the name of Royal X Casino, do not hesitate to bring it to the attention of our support teams. We give such information a lot of weight and will do proper security evaluation of the threats.