Royal X Casino Help Center

How do I recharge my account of Visit Royal X Casino Royal X Casino?

Select ‘Add Cash’ button from the top.

Specify your desired recharging amount as well as your preferred payment option.

Finish the transaction by clicking “Add Cash”.

Why has my recharge not been received so far?

Pending Receipt: Payment has not been received in our account so it is still outstanding. You want to ask your bank how much to pay if any.

Receipt in Process: In this case, the transaction has been made from our end, but not yet from yours. Therefore, you may wait until it completes and please share the successful receipt after that.

Failed Receipt: In some cases, the payment instruction may have been sent, but the transaction is still pending, and so there has probably been some amount debited, while no payment actually went through. Find out from your bank and have the receipt checked.

What details are needed if my recharge has not gone through channels?

Kindly share a screenshot of the advice with the following particulars:

• Payment Transaction ID or UTR/UPI
• Time and day of the payment
• Paid amount

What would the ETA be if I choose to use the incorrect payment method?

Once a payment option has been selected, an amendment cannot be made. Therefore, ensure that the selected method is the right one in advance.

Is there a limit to the recharge amount?

Yes, there may be a minimum or maximum recharge limit depending on the payment method. Refer to the Add Cash page for details specific to the payment method in question.

Can I use different payment methods to recharge?

Yes, various methods can be used when recharging your account. Please select the one which suits you best.

What should I do in case there is no confirmation for recharge done?

In case you don’t get a confirmation, search your email or account for the info you received. And if it still doesn’t show up, you can provide the payment details to customer support for assistance.

Can I recharge my account using different computers?

Yes, you are able to recharge from any computer as long as you have logged into your account.

How do I withdraw my money from my account?

Kindly follow the information flow as provided by the system in its interface. The more you play the game the greater the sum which you can withdraw.

What is the proportion of the balance that is locked up and the amount that is available for withdrawal?

Withdrawable Amount: This is mainly the figure computed from all the winnings on gameplay activities.

Balance: This is the figure computed from the money you deposited after the charge.

Is there any provision for a charge on withdrawal?

Yes, a charge could be placed on a withdrawal but this varies from one case to another. Making many withdrawals or making people challenge the orders will incur higher withdrawal fees. For further information, please take a look at the withdrawal tips mentioned on the withdrawal page.

What is the reason for the failure of my withdrawal?

Possible reasons as to why a currency withdrawal transaction fails can be any of the following: .

Please verify your particulars and try later.

How can I cash out my game funds?

Locate and click the withdrawal button found at the bottom left of the game site. Follow instructions to withdraw your game funds.

Is it possible to make a cashout to my bank instantly?

Absolutely, if you have connected your bank account, making a cashout is that simple. Just ensure all necessary details of your account are also verified.

Which range of time should I expect my withdrawal to take?

The time it takes to process a withdrawal request differs. Transfers through the bank wire would take an average of 1 up to three business days. E-wallets are faster when it comes to withdrawal.

What should I do if my withdrawal has not been completed after some time?

Reach out to our customer support for assistance along with your Transaction ID in case your withdrawal hasn’t been completed.

It’s impossible to access my account, what do I do?

In case you are receiving issues while logging in, try to confirm if your network is stable and if your account password was entered accurately. If these actions do not solve the problem, it might be worthwhile to see if there were any violations of the platform’s rules.

How do I log out of my account?

To log out from your account, press your profile icon on the top left corner of the screen, and visit the “My Profile” page. From the top right-hand corner of the screen, click the “Log Out” option.

What should I do if I forgot my password?

No worries. Just click on the “Forgot Password” button and follow the on-screen instructions. At one point, you will be required to enter your email address that you used to register in the system so as to receive a password retrieval link.

Why is my account restricted?

If your account has been restricted or suspended for any reason, please contact our customer support team for clarification and to solve the issue accordingly.

Is it possible to refer someone to register and earn credits?

Yes, the casino runs a referral program that enables you to refer people to join. For more details, please check the referral section of the website.